30 Day Complete Satisfaction Return Policy:
We offer a 30 Day Money Back Guarantee on all of our products. Under this policy, you may return to SEASCOOTER EXPRESS products that you purchased directly from SEASCOOTER EXPRESS within 30 days from date on packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling our shipping cost and a 3% transaction fee. E-mail customer service Customerservice@seascooterexpress.com in advance to obtain an RMA number (Return Merchandise Authorization)
You must ship the products to SEASCOOTER EXPRESS within five (5) days of the date that SEASCOOTER EXPRESS issues the Return Authorization Number. You must also return the products to SEASCOOTER EXPRESS in their original packaging, in as-new condition along with any documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Return merchandise with RMA number to:
SEASCOOTER EXPRESS RETURNS
c/o The Lock Up Storage Center
251 Whites Path
Unit C33
South Yarmouth, MA 02664
NOTE: Merchandise returned without authorization, in used condition or not
in its original packaging will be subject to a 50% restocking fee
*For Sea-Doo Seascooter or Sea-Doo Inflatable warranty repair service contact the Warranty Dept. at 1-800-678-7873 Ext. 256
Order Cancellation Policy:
Please submit any cancellation via email to CancelOrder@Seascooterexpress.com or call our business phone at 1-774-212-0032. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out it will be handled as a return(see 30 Day Return Policy) and customer assumes all costs in shipping back to us.
Parts and Accessories Warranty Policy:
30-Day Warranty:
All parts and accessories (except refurbished items) (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. This warranty does not apply to PC Boards or batteries.
Any part supplied by by the Distributor and found in the reasonable judgment of the Seascooter Express to be defective in material or workmanship will be repaired or replaced by the Seascooter Express without charge for parts or labor. The defective part must be sent to the warranty dept. within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer.
This warranty does not cover any product that has been subject to misuse negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the User Manual. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the product or adversely affects its operation, performance or durability.
In addition, this warranty does not cover items that experience normal wear and tear.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. SEASCOOTER EXPRESS'S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. THE DISTRIBUTOR DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
SEASCOOTER EXPRESS ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO EXPENSE OF RETURNING THE PRODUCT TO THE DISTRIBUTOR, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
SEADOO SEASCOOTER WARRANTY:
Stallion Sports provide a standard Limited Warranty for 6 months from the date of purchase for new products according to the following terms.
Distributors in the United States and Canada provide a standard Limited Warranty for 6 months from the date of purchase for new products. Distributors only warrant Stallion products purchased from an authorized dealer.
Any part of the SEA-DOO® Seascooter™ product supplied by by the Distributor and found in the reasonable judgment of the Distributor to be defective in material or workmanship will be repaired or replaced by the Distributor without charge for parts or labor. The product including any defective part must be sent to the warranty dept. within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer.
This warranty does not cover any product that has been subject to misuse negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the User Manual. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the product or adversely affects its operation, performance or durability.
In addition, this warranty does not cover items that experience normal wear and tear.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. THE DISTRIBUTOR'S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. THE DISTRIBUTOR DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
THE DISTRIBUTOR ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO EXPENSE OF RETURNING THE PRODUCT TO THE DISTRIBUTOR, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
Battery
This warranty does not include the battery.
SEA DOO INFLATABLES WARRANTY:
90 Day Warranty:
Distributors in the United States and Canada provide a standard Limited Warranty for 90 days from the date of purchase for new products. If you're not located in the United States or Canada, please contact your local distributor for warranty arrangements in your territory. Please visit www.seadooinflatable.com for distributor / Service Center details. Distributors ONLY warrant Stallion products purchased from an authorized dealer.
Ask your local Distributor for the warranty period in your region by calling their Service Center. Any part of the product supplied by the Distributor and found in the reasonable judgment of the Distributor to be defective in material or workmanship will be repaired or replaced by the Distributor without charge for parts or labor. The product including any defective part must be sent to the Distributor within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer. This Product is warranted to the original retail purchaser to be free from defects in materials and workmanship except as otherwise provided herein. These warranties are NOT TRANSFERABLE and are effective from the date of original retail purchase. Authorized dealers do not have authority to
make any warranties in addition to or inconsistent with the terms of condition set forth in this warranty.All implied warranties are limited in the duration to the warranty period. And such implied warranties including merchantability, fitness for a particular purpose, or otherwise, are disclaimed in their entirety after the expiration of the appropriate warranty period. The distributor’s obligation under the warranty is strictly and exclusively limited to the repair or replacement of defective parts and return of the product to the customer. The distributor does not assume or authorize anyone to assume for them any other obligation.
The distributor assumes no responsibility for incidental, consequential or other damages including, but not limited to expense of returning the product to the distributor, loss of use of product and loss of time or inconvenience.
CUSTOMER INQUIRIES
Please refer to your User Manual before contacting your Local Distributor / Customer Service Center. For any damage or repair work required, please do not return your product to the store where it was purchased.
WHAT IS COVERED
• During the 90 days, Stallion sport Ltd. will, at its option, repair or replace defective parts or components, including labor and cost of shipment to the consumer.
WHAT IS NOT COVERED
• Cost of shipment to Stallion sport Ltd.
• Normal wear and tear, including scratches and fading.
• Damage caused by alterations, modifications or changes not approved by Stallion sport Ltd. due to unauthorized service and / or due to abuse, improper use, neglect or failure to perform normal maintenance (See Instructions in this manual)
• Damage caused by extended exposure to sun, striking solid objects or beaches, over inflation and
tears or punctures of this product and failure to follow instruction provided in this manual.
• CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR EXPENSES, INCLUDING DAMAGES TO
PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
THIS PRODUCT IS DESIGNED AND INTENDED FOR PERSONAL RECREATIONAL USE ONLY!
THIS PRODUCT IS NOT WARRANTED FOR COMMERCIAL OR RENTAL USE!
WARRANTY REPAIR POLICY
Customers must contact their Local Distributor / Customer Service Center and ask for a Return /
Repair Authorization Number before sending the product to the Service Centre.
(To find out your Local Distributor information, please visit www.seadooinflatable.com for more detail)
RETURN / REPAIR PROCEDURE
1. Contact your local Distributor / Customer Service Center for your Return / Repair Authorization
Number.
2. Make a copy of your Proof of Purchase (receipt).
3. ONLY pack the product component requiring repair or service.
4. Include a copy of your proof of purchase “receipt” inside the box together with the Return/Repair
Authorization Number, your name, telephone number and description of problem.
5. Ship the package to your local Distributor / Customer Service Center.
PLEASE NOTE: Deliveries that do not have the Proof of Purchase (receipt) and Return / Repair
Authorization Number, will not be accepted by your local Distributor / Customer Service Center.
For any questions or queries you may have regarding your SEA-DOO® Inflatable,
please follow the below steps for easy and fast resolution:
- STEP 1- Please read your User Manual. For a copy of the User Manuals, please visit
www.seadooinflatable.com
- STEP 2- Go to www.seadooinflatable.com and see our FAQ section to find instant answers.
- STEP 3- Contact the Distributor / Customer Service Center in your region
(Phone No.: 1-800-678-7873 Ext. 256 ). If you are outside United States and Canada, please visit ourwebsite at www.seadooinflatable.com to find out your Local Distributor / Customer Service Center .
