Purchase Policies:
30 Day Complete Satisfaction Return Policy:
We offer a 30 Day Money Back Guarantee on all of our products. Under this policy, you may return to SEASCOOTER EXPRESS products that you purchased directly from SEASCOOTER EXPRESS within 30 days from date on packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling our shipping cost and a 3% transaction fee. E-mail customer service Customerservice@seascooterexpress.com in advance to obtain an RMA number (Return Merchandise Authorization)
You must ship the products to SEASCOOTER EXPRESS within five (5) days of the date that SEASCOOTER EXPRESS issues the Return Authorization Number. You must also return the products to SEASCOOTER EXPRESS in their original packaging, in as-new condition along with any documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Return merchandise with RMA number to:
SEASCOOTER EXPRESS RETURNS
c/o The Lock Up Storage Center
251 Whites Path
Unit C33
South Yarmouth, MA 02664
NOTE: Merchandise returned without authorization, in used condition or not
in its original packaging will be subject to a 50% restocking fee
*For Sea-Doo Seascooter or Sea-Doo Inflatable warranty repair service contact the Warranty Dept. at 1-800-678-7873 Ext. 256
Order Cancellation Policy:
Please submit any cancellation via email to CancelOrder@Seascooterexpress.com or call our business phone at 1-774-212-0032. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out it will be handled as a return(see 30 Day Return Policy) and customer assumes all costs in shipping back to us.
Parts and Accessories Warranty Policy:
30-Day Warranty:
All parts and accessories (except refurbished items) (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. This warranty does not apply to PC Boards or batteries.
Any part supplied by by the Distributor and found in the reasonable judgment of the Seascooter Express to be defective in material or workmanship will be repaired or replaced by the Seascooter Express without charge for parts or labor. The defective part must be sent to the warranty dept. within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer.
This warranty does not cover any product that has been subject to misuse negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the User Manual. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the product or adversely affects its operation, performance or durability.
In addition, this warranty does not cover items that experience normal wear and tear.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. SEASCOOTER EXPRESS'S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. THE DISTRIBUTOR DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
SEASCOOTER EXPRESS ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO EXPENSE OF RETURNING THE PRODUCT TO THE DISTRIBUTOR, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
SEADOO SEASCOOTER WARRANTY:
Stallion Sports provide a standard Limited Warranty for 6 months from the date of purchase for new products according to the following terms.
Distributors in the United States and Canada provide a standard Limited Warranty for 6 months from the date of purchase for new products. Distributors only warrant Stallion products purchased from an authorized dealer.
Any part of the SEA-DOO® Seascooter™ product supplied by by the Distributor and found in the reasonable judgment of the Distributor to be defective in material or workmanship will be repaired or replaced by the Distributor without charge for parts or labor. The product including any defective part must be sent to the warranty dept. within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer.
This warranty does not cover any product that has been subject to misuse negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the User Manual. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the product or adversely affects its operation, performance or durability.
In addition, this warranty does not cover items that experience normal wear and tear.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. THE DISTRIBUTOR'S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. THE DISTRIBUTOR DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
THE DISTRIBUTOR ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO EXPENSE OF RETURNING THE PRODUCT TO THE DISTRIBUTOR, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
Battery
This warranty does not include the battery.
SEA DOO INFLATABLES WARRANTY:
90 Day Warranty:
Distributors in the United States and Canada provide a standard Limited Warranty for 90 days from the date of purchase for new products. If you're not located in the United States or Canada, please contact your local distributor for warranty arrangements in your territory. Please visit www.seadooinflatable.com for distributor / Service Center details. Distributors ONLY warrant Stallion products purchased from an authorized dealer.
Ask your local Distributor for the warranty period in your region by calling their Service Center. Any part of the product supplied by the Distributor and found in the reasonable judgment of the Distributor to be defective in material or workmanship will be repaired or replaced by the Distributor without charge for parts or labor. The product including any defective part must be sent to the Distributor within the warranty period. The customer will pay for the expense of delivering the product to the Distributor. The Distributor will pay for the expense of returning the product to the customer. This Product is warranted to the original retail purchaser to be free from defects in materials and workmanship except as otherwise provided herein. These warranties are NOT TRANSFERABLE and are effective from the date of original retail purchase. Authorized dealers do not have authority to
make any warranties in addition to or inconsistent with the terms of condition set forth in this warranty.All implied warranties are limited in the duration to the warranty period. And such implied warranties including merchantability, fitness for a particular purpose, or otherwise, are disclaimed in their entirety after the expiration of the appropriate warranty period. The distributor’s obligation under the warranty is strictly and exclusively limited to the repair or replacement of defective parts and return of the product to the customer. The distributor does not assume or authorize anyone to assume for them any other obligation.
The distributor assumes no responsibility for incidental, consequential or other damages including, but not limited to expense of returning the product to the distributor, loss of use of product and loss of time or inconvenience.
CUSTOMER INQUIRIES
Please refer to your User Manual before contacting your Local Distributor / Customer Service Center. For any damage or repair work required, please do not return your product to the store where it was purchased.
WHAT IS COVERED
• During the 90 days, Stallion sport Ltd. will, at its option, repair or replace defective parts or components, including labor and cost of shipment to the consumer.
WHAT IS NOT COVERED
• Cost of shipment to Stallion sport Ltd.
• Normal wear and tear, including scratches and fading.
• Damage caused by alterations, modifications or changes not approved by Stallion sport Ltd. due to unauthorized service and / or due to abuse, improper use, neglect or failure to perform normal maintenance (See Instructions in this manual)
• Damage caused by extended exposure to sun, striking solid objects or beaches, over inflation and
tears or punctures of this product and failure to follow instruction provided in this manual.
• CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR EXPENSES, INCLUDING DAMAGES TO
PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
THIS PRODUCT IS DESIGNED AND INTENDED FOR PERSONAL RECREATIONAL USE ONLY!
THIS PRODUCT IS NOT WARRANTED FOR COMMERCIAL OR RENTAL USE!
WARRANTY REPAIR POLICY
Customers must contact their Local Distributor / Customer Service Center and ask for a Return /
Repair Authorization Number before sending the product to the Service Centre.
(To find out your Local Distributor information, please visit www.seadooinflatable.com for more detail)
RETURN / REPAIR PROCEDURE
1. Contact your local Distributor / Customer Service Center for your Return / Repair Authorization
Number.
2. Make a copy of your Proof of Purchase (receipt).
3. ONLY pack the product component requiring repair or service.
4. Include a copy of your proof of purchase “receipt” inside the box together with the Return/Repair
Authorization Number, your name, telephone number and description of problem.
5. Ship the package to your local Distributor / Customer Service Center.
PLEASE NOTE: Deliveries that do not have the Proof of Purchase (receipt) and Return / Repair
Authorization Number, will not be accepted by your local Distributor / Customer Service Center.
For any questions or queries you may have regarding your SEA-DOO® Inflatable,
please follow the below steps for easy and fast resolution:
- STEP 1- Please read your User Manual. For a copy of the User Manuals, please visit
www.seadooinflatable.com
- STEP 2- Go to www.seadooinflatable.com and see our FAQ section to find instant answers.
- STEP 3- Contact the Distributor / Customer Service Center in your region
(Phone No.: 1-800-678-7873 Ext. 256 ). If you are outside United States and Canada, please visit ourwebsite at www.seadooinflatable.com to find out your Local Distributor / Customer Service Center .
Shipping Policy:
Domestic Shipping:
SEASCOOTER EXPRESS ships to all addresses within the United States. Most orders place by 10:00 AM EST will ship that same day. If there is a delay or your item is on back order, a customer representitive will contact you.
Standard Shipping:
Two-Day Shipping(FedEx 2Day®)
Three-Day Shipping(FedEx Express Saver®)
One-Day Shipping (FedEx Standard Overnight®)
Sales Tax Policy: We collect state sales tax when shipping to the state of Massachusetts
Privacy Policy:
Seascooter Express is committed to protecting your right to privacy when visiting our Web site. We recognize that when you share your personal information with us, you expect us to treat that information in a serious and responsible manner. This Privacy Policy below discloses what information we gather, how we use that information, and how you can correct or change that information. In summary, you should know that
Security
Seascooter Express’s site has security measures in place to protect against the loss, misuse, and alteration of the information under our control, including without limitation protecting information behind a firewall within a perimeter network and, encrypting your ordering information during transmission.
Registration and order forms
If you choose to register with Seascooter Express or to place an order with us, we may ask that you provide us with contact information (first and last name, e-mail address and telephone number), financial information (account or credit card numbers), demographic information (address, age, or income level), and unique identifiers (tax ID number), information about where you learned of our products and information about your intended use of our products. We do not purge customer information on a regular basis, so information you provide us will remain in our systems for an indefinite amount of time. We may use your contact information to contact you when necessary. Financial information is used only to bill you for products. Demographic information may be used to tailor your experience at our sites, showing you information that we think you might be interested in, and presenting information according to your preferences. We may use demographic information to develop summary — but not individual — reports for our advertisers so that they may determine how effective their advertising investments are. We never tell our advertisers who it was that saw or clicked on their advertisements, unless you have specifically told us that this is acceptable. In addition, our sales and marketing departments may also use demographic information, information about where you learned of our products and information about your intended use of our products to improve our advertising and marketing efforts and to measure interest in our products. We may use unique identifiers to verify our resellers and customers and to allow customers to identify themselves to us.
Public forums
Seascooter Express may make chat rooms, forums, message boards, and/or news groups available to you. Because any information that is disclosed in these areas becomes public information, you should exercise caution when deciding whether to disclose your personal information.
Information requests
You may be able to request information on our sites regarding our products and services, including technical support and customer service, by using online forms. We ask that you provide certain contact information to allow us to fulfill your request and to send you information about Seascooter Express products and services. If you do not want to receive any mailings from us, please see the choice/opt-out section below.
Children's guidelines
Although Seascooter Express 's site is not geared towards children, Seascooter Express nonetheless attempts to protect children. Seascooter Express must, however, rely on the information provided to us by visitors to our sites. As a result, it is impossible for us to guarantee with absolute certainty that the information collected and utilized by Seascooter Express is not derived from a child. The following sets forth Seascooter Express 's policy with respect to the collection and/or use of children's information:
IP addresses
We may use your IP address to help diagnose problems with our servers, administer our sites, and gather broad demographic information to measure general interest in our products and to share with our advertisers on a summary, not individual, basis.
Cookies
Our Web servers may place small bits of text or "cookies" onto your computer's hard drive and memory. Cookies enable us to identify you so you do not have to re-enter certain information each time you visit our sites and allow us to keep track of your shopping choices. Often we use third-party services to help us measure the effectiveness of our Web site. These companies may place third-party cookies on your hard drive to help us analyze the traffic on our Web site and better meet our customers' needs. This does not give Seascooter Express or any other company access to your personal information or other information on your computer. We do not track or store any personally identifiable information. If you are concerned, you can set your browser to decline third-party cookies, or you can delete these cookies from your hard drive.
Links to other sites
Seascooter Express's site contains links to other sites. Seascooter Express is not responsible for the privacy practices or the content of such Web sites.
Confidentiality
Seascooter Express is part of a group of companies owned by Hot Lobstah, Inc. Seascooter Express does not sell uniquely identifiable customer information to any other business or organization outside the Hot Lobstah Inc. group of companies.
Agents
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service.
Anti-Fraud Checks
We may use personal information provided to us to conduct anti-fraud checks that may help us detect and prevent fraud. The personal information we receive may be disclosed to a credit reference agency, fraud prevention agency or other information provider, which may keep a record of that information.
Contacting the Web site
If you have any questions about Seascooter Express 's privacy policy or the privacy practices of our site, you may use one of the specific choices below or you may contact us by phone at 774-212-0032 or email us at customerservice@seascooterexpress.com
Choice/opt-out
Our site provides you with the opportunity to opt-out of receiving communications from us at any point where we request information. To change or cancel your Seascooter Express newsletter subscriptions, there is an opt out link available on the newsletter page. If you have any problems canceling your e-mail subscriptions, please contact us at 774-212-0032 or email us at customerservice@seascooterexpress.com.
Updates/Effective Date
Hot Lobstah Inc. reserves the right to amend this Privacy Policy from time to time. Changes to this Policy will apply to information we have received and information we receive after the revised Policy is effective. When we do amend this Policy, the revised Policy will be posted here so please visit this Web page to view the most current Policy. The effective date of this version of the Privacy Policy is: March 1, 2010.
Click Here To View Purchase Agreement: Seascooter Express Purchase Agreement
